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Page Copyright © 2018 Fujian Omi Investment Co., Ltd. Tel:0592-2390711

Customer Service

Common problem

Q

What should I pay attention to when using the product?

A

Different materials of the bag have different precautions in the process of use, such as the leather can not be wet, can not be exposed, etc., so you can pay attention to avoid excessive use during the use of the kiss. It is recommended that you change your back with a few different bags, or often carry a bag to our store for maintenance and care, which can extend the life of the bag to a certain extent. Omi thank you for your support and wish you a happy life.

Q

Consultation about product maintenance

A

Hello, the non-human quality problems can be repaired free of charge within three months. You can take the bag directly to the store to find our staff, and the clerk will handle it for you. Due to improper use (such as prolonged exposure to water, exposure to sun, sharp scratches, etc.), the problem is not covered by free maintenance, I hope you know. We apologize for the inconvenience, Omega thank you for your support and wish you a happy life.

Q

Consultation about product maintenance

A

Hello, all our bags are free of oil maintenance care for life, any brand can be, you only need to get the store, our staff will provide you with professional, free oil maintenance services. Omi thank you for your support and wish you a happy life.

Q

What is the return policy of OMI Omi's official website? How long should I return it?

A
OMI Omi accepts customers no reason to return within seven days from the date of delivery.
 
Customers should keep the returned goods package intact, which is brand new and unused. Make sure that there is no reason to return within seven days after signing without folding, no scratches and no impact on the second sale. What is the return policy of OMI Omi's Official website? How long should I return it? Exchange, can be exchanged within 15 days. If the product has indentation or scratching and affects the second sale, OMI Omi has reason to refuse the refund to you.
Q

When did I ship the goods I took on OMI Omi's official website?

A

After the photograph is taken, it is usually shipped within 48 hours, except for the pre-sale. The delivery time is at night, and the logistics message will be sent when the goods have been delivered. If there is no delivery for a long time, please contact customer service.

Q

What kind of shipping method can I choose and what is the shipping cost?

A

OMI Omi official website defaults to the express delivery, the countrywide full 59 yuan free distribution (except Inner Mongolia, Qinghai, Ningxia, Gansu, Hainan, Xinjiang, Tibet and other regions).

Q

How do I confirm that the goods purchased on OMI Omi's official website are true?

A

Omi guarantees that all the items you purchase on OMI Omi's official website are genuine and decuple penalty for ten.

Q

Can you give me a dust bag?

A

We understand your needs very well, but the dust bag is part of the merchandise and a product is only equipped with a dust bag, thank you for your understanding.

Q

Is the quality and price of the products I purchased on OMI's official website consistent with the store?

A

Yes.

Q

Can I buy the next product?

A

I am very sorry that once the product is sold out and out of stock, it will be difficult to buy it again in a short time. If you encounter a product that you really like, it is recommended to buy it in time. Omi thank you for your attention.

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